Terms of Use

Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Ziyaad Ben Eydatoula ("we," "our," or "us") regarding your use of the website ziyaadbeneydatoula.com (the "Site").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site.

We reserve the right to change these Terms at any time. We will notify you of changes by updating the "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

Eligibility

You must be at least 18 years old to use this Site. By using the Site, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into these Terms.
• You will comply with these Terms and all applicable laws.

If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Use of the Site

Permitted Use

You may use the Site to:

• Browse content and information about our services.
• Read articles, blog posts, and other published content.
• Contact us via the contact form.
• Subscribe to our newsletter.
• Schedule meetings via Calendly.
• Share content on social media.

Prohibited Use

You may not use the Site to:

Illegal Activities

• Violate any local, state, national, or international law.
• Infringe on intellectual property rights.
• Transmit unlawful, harmful, threatening, abusive, or defamatory content.
• Impersonate any person or entity.

Technical Abuse

• Attempt to gain unauthorized access to the Site or related systems.
• Interfere with or disrupt the Site's operation.
• Use automated systems (bots, scrapers) without permission.
• Introduce viruses, malware, or other harmful code.
• Attempt SQL injection, XSS, or other security exploits.
• Overload our servers with excessive requests.

Content Abuse

• Post spam, advertisements, or solicitations.
• Harvest or collect information about other users.
• Use the Site for any commercial purpose without authorization.
• Reproduce, distribute, or publicly display our content without permission.

Harassment

• Harass, threaten, or intimidate others.
• Post hateful, discriminatory, or offensive content.
• Stalk or harm other users.

Intellectual Property Rights

Our Content

All content on the Site, including but not limited to text, articles, blog posts, graphics, logos, images, design, layout, structure, code, software, frameworks, methodologies, videos, and multimedia is owned by Ziyaad Ben Eydatoula or our licensors and is protected by copyright, trademark, and other intellectual property laws. All rights are reserved.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and view content on the Site for personal, non-commercial use.
• Download and print content for personal reference.
• Share links to our content on social media.

You may not:

• Modify, reproduce, or create derivative works of our content.
• Distribute, sell, or license our content.
• Remove copyright or attribution notices.
• Use our content for commercial purposes without written permission.
• Frame or mirror our Site on another website.

User-Generated Content

If you submit content to us (e.g., via contact form, comments, or emails), you retain ownership of your content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content to:

• Respond to your inquiries.
• Improve our services.
• Include testimonials (with your permission).

You represent and warrant that:

• You own or have rights to the content you submit.
• Your content does not violate any laws or third-party rights.
• Your content does not contain malicious code or scripts.

Services and Consultations

Nature of Services

The Site provides information about product management consulting, coaching, and advisory services. The content on this Site:

• Is for informational purposes only.
• Is not professional advice specific to your situation.
• Is not a guarantee of specific results.
• Is not a substitute for personalized consultation.

Content may include general guidance on:

• Product management best practices.
• Discovery and delivery frameworks.
• Go-to-market strategies.
• Team coaching approaches.

No Professional Relationship

Browsing the Site does not create a professional relationship. A formal engagement requires an initial consultation, a written agreement (Statement of Work or similar), mutual acceptance of terms and scope, and payment terms (if applicable).

No Guarantees

While we strive to provide accurate and helpful information:

• Content is provided "as is" without warranties of any kind.
• Past performance or case studies do not guarantee future results.
• You are responsible for decisions based on our content.
• You should always exercise your own professional judgment.

Third-Party Links and Services

External Links

The Site may contain links to third-party websites or services, including LinkedIn, Twitter, portfolio sites, referenced resources, tools, and frameworks. We do not control or endorse these third-party sites and are not responsible for:

• Their content, privacy policies, or practices.
• Any damage or loss caused by your use of third-party sites.
• The accuracy or availability of external content.

You access third-party sites at your own risk.

Third-Party Services We Use

We use third-party services to operate the Site, including:

• Google Analytics – Website analytics.
• Calendly – Meeting scheduling.
• Email service providers – Email communications.

Your use of these services is subject to their respective terms and policies. See our Privacy Policy for details.

Disclaimers

No Warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability or fitness for a particular purpose.
• Non-infringement or absence of third-party rights violations.
• Accuracy, correctness, or completeness of information.
• Reliability, uninterrupted or error-free operation.
• Security or freedom from viruses or harmful components.

Content Accuracy

While we strive for accuracy:

• Information may be outdated or incorrect.
• Content reflects opinions and experiences, not absolute facts.
• Case studies and examples may be simplified for illustration.
• Results may vary based on your specific situation.

You should not rely solely on our content for critical decisions.

Technical Availability

We do not guarantee that:

• The Site will be available at all times.
• Access will be uninterrupted or error-free.
• Defects will be corrected.
• The Site is free from viruses or harmful components.

We may suspend or discontinue the Site at any time without notice.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

No Liability for Damages

WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• Use or inability to use the Site.
• Reliance on any content or information.
• Unauthorized access to your information.
• Errors, mistakes, or inaccuracies in content.
• Personal injury or property damage.
• Any interruption or cessation of the Site.
• Bugs, viruses, or harmful code.
• Loss of profits, revenue, data, or opportunities.
• Third-party conduct or content.

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Jurisdictional Limitations

Some jurisdictions do not allow limitations on implied warranties or limitations of liability. In such cases, our liability is limited to the maximum extent permitted by law.

Maximum Liability

In no event shall our total liability to you exceed the amount you paid us in the 12 months preceding the claim, or $100 USD if you have not paid us anything.

Indemnification

You agree to defend, indemnify, and hold harmless Ziyaad Ben Eydatoula, our affiliates, and our respective officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Site.
• Your violation of these Terms.
• Your violation of any law or third-party rights.
• Content you submit or transmit.
• Your negligence or willful misconduct.

We reserve the right to assume exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

By using the Site, you consent to:

• Our collection and use of information as described in our Privacy Policy.
• Our use of cookies as described in our Cookie Policy.
• Receiving communications from us (you can opt-out anytime).

User Submissions and Communications

Contact Form Submissions

When you submit the contact form:

• You consent to us contacting you via email.
• You agree we may store your information for up to 3 years.
• You understand submissions are not confidential (do not share sensitive information).
• You grant permission for us to use your feedback to improve our services.

Newsletter Subscriptions

When you subscribe to our newsletter:

• You consent to receiving periodic emails with product insights and updates.
• You can unsubscribe at any time via the link in any email.
• We will not share your email with third parties for marketing purposes.

Testimonials and Reviews

If you provide feedback, testimonials, or reviews:

• You grant us permission to use them in marketing materials.
• We may publish them on our Site, social media, or other channels.
• We will attribute them to you (name, company) unless you request anonymity.
• You can request removal at any time by contacting us.

Copyright Infringement

We respect intellectual property rights. If you believe content on our Site infringes your copyright, please send a notice to zi@ziyaadbeneydatoula.com including:

• Description of the copyrighted work.
• Location of the infringing content (URL).
• Your contact information.
• Statement of good faith belief.
• Statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.
• Your physical or electronic signature.

We will investigate and take appropriate action, which may include removing content.

Termination

Our Right to Terminate

We may suspend or terminate your access to the Site at any time, with or without cause, with or without notice, if:

• You violate these Terms.
• You engage in prohibited conduct.
• We suspect fraudulent or illegal activity.
• Required by law or legal process.
• We discontinue the Site.

Effect of Termination

Upon termination:

• Your right to use the Site ceases immediately.
• We may delete your information (subject to legal retention requirements).
• Provisions that should survive (disclaimers, limitations, indemnification) remain in effect.

Your Right to Discontinue Use

You may stop using the Site at any time. To delete your information, contact us at zi@ziyaadbeneydatoula.com.

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. We are based in London, United Kingdom. International users also agree to comply with applicable local laws in their jurisdiction.

Jurisdiction

Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of England and Wales, and you consent to the jurisdiction of such courts. Venue: Courts of England and Wales (London).

Informal Resolution

Before filing any legal action, you agree to contact us at zi@ziyaadbeneydatoula.com describing the issue and engage in good faith negotiations to resolve the dispute, allowing 30 days for informal resolution.

Alternative Dispute Resolution (ADR)

For disputes that cannot be resolved informally, you and we agree to consider alternative dispute resolution methods:

• Mediation: Voluntary mediation through a UK-accredited mediator; cost shared between parties; non-binding process.
• Arbitration (Optional): Binding arbitration in accordance with UK arbitration rules; one arbitrator chosen by mutual agreement; location London (or virtual if agreed); language English; decision is final and binding.

Either party may seek injunctive relief in court to protect intellectual property rights or prevent immediate harm.

Consumer Rights (UK Consumers)

If you are a UK consumer:

• Nothing in these Terms affects your statutory rights under UK law.
• You may have additional rights under the Consumer Rights Act 2015.
• You can use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Class Action Waiver

You agree to resolve disputes on an individual basis. You waive any right to participate in class actions, class arbitrations, or representative proceedings, except where prohibited by law.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Site.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later. Any waiver must be in writing and signed by us.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any affiliate or successor without restriction.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, pandemics, or public health emergencies.

Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

Contact for Legal Notices

All legal notices should be sent to:
Email: zi@ziyaadbeneydatoula.com
Subject: "Legal Notice"

Specific Terms for Services

Consultations and Advisory Services

If you engage us for professional services:

• Separate Agreement Required: Services are governed by a Statement of Work (SOW) or similar agreement. SOW terms supersede these general Terms where they conflict. Payment terms, deliverables, and timelines are defined in the SOW.
• Confidentiality: We will keep your business information confidential. You agree not to disclose our methodologies or frameworks without permission. NDAs may be executed for sensitive projects.
• No Conflicts: We will disclose any potential conflicts of interest and reserve the right to decline engagements that conflict with existing clients.

Coaching and Training Services

For team coaching or education services:

• Outcomes Not Guaranteed: We provide frameworks and guidance, but results depend on your team's application. Success requires your active participation and implementation.
• Intellectual Property: Training materials and frameworks remain our property. You may use them internally but not resell or redistribute. Templates and tools may be used for your own projects.

Updates to These Terms

We may update these Terms to reflect:

• Changes in our services or business practices.
• Legal or regulatory requirements.
• User feedback and improvements.

When we update these Terms:

• We'll update the "Last Updated" date at the top.
• We'll notify you via email or a prominent notice on the Site.
• For material changes, we may require you to accept updated Terms.

Continued use after changes constitutes acceptance. We encourage you to review these Terms periodically.

Contact Us

If you have questions about these Terms of Use, please contact us:

• Email: zi@ziyaadbeneydatoula.com
• Website: https://ziyaadbeneydatoula.com/touchbase
• Response Time: We aim to respond within 48 hours (business days).

For specific inquiries:

• General questions: Include "Terms Inquiry" in the subject line.
• Legal matters: Include "Legal Notice" in the subject line.
• Copyright issues: Include "Copyright Notice" in the subject line.

Acknowledgment

BY USING THIS SITE, YOU ACKNOWLEDGE THAT:

• You have read these Terms of Use.
• You understand these Terms.
• You agree to be bound by these Terms.
• You are at least 18 years old.
• You will comply with all applicable laws.

If you do not agree to these Terms, do not use the Site.

Ziyaad Ben Eydatoula
Product Management Consultant
Based in London UK, Operating Globally